Privacy Policy

Segara Seaside Resort ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what data we collect, why we collect it, and the choices you have. It applies to our website athttps://segaraseasideresort.netlify.app.

1. Data We Collect

When you contact us through our website's contact form, we collect the information you voluntarily provide:

• Your name and email address
• Your WhatsApp / phone number (if provided)
• Your preferred check-in and check-out dates and number of guests
• How you heard about us (if provided)
• Your message or enquiry

We use this information solely to respond to your enquiry and assist with your booking. We do not collect data through automated means (such as analytics or advertising trackers) on this website at this time.

2. How We Use Your Data

• To respond to your enquiries and booking requests
• To provide information about our rooms, wellness facilities, and services
• To communicate with you about your stay, if you proceed with a booking

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your data is only shared with service providers who help us operate our business (such as our booking engine provider) when necessary to process your reservation.

3. Booking Engine

When you click "Book Direct & Save", you are redirected to our third-party booking engine (SiteMinder DirectOnline). Any data you enter on that platform is governed by their own privacy policy. We encourage you to review their terms before submitting personal or payment information.

4. Third-Party Embeds

Our website embeds content from third-party platforms:

• TikTok — video embeds from our official account may set cookies or collect data when you interact with them.
• Google Maps — embedded map widgets may collect usage data.
• WhatsApp — clicking our WhatsApp links opens WhatsApp's platform, which is subject to their privacy policy.

We do not control the data practices of these third parties. Please review their respective privacy policies for more information.

5. Cookies

Our website does not set its own tracking or advertising cookies. We do not use Google Analytics or similar analytics services at this time. Third-party embeds (listed above) may set their own cookies when you interact with them.

6. Data Retention

We retain personal data from enquiries only for as long as necessary to respond to your request and, if applicable, to provide services related to your stay. You may request deletion of your data at any time (see section 8).

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent to processing at any time
• Lodge a complaint with your local data protection authority

8. Contacting Us About Privacy

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• Email: [email protected]
• WhatsApp: +62 822 6629 4250

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.